Help Center

Find answers to common questions and learn how to get the most out of Marksy

Getting Started

What is Marksy?

Marksy is an AI-powered IB assessment grading assistant that helps educators grade Internal Assessments, Extended Essays, and TOK assignments. It provides consistent, accurate evaluations following official IB standards.

How do I get started?

Simply sign up for a free account, choose your subscription plan, and start uploading student assessments. Marksy will analyze each submission and provide detailed grading feedback based on IB criteria.

What file formats are supported?

Marksy supports PDF files for student submissions. Make sure your PDFs are clear and readable for best results.

Which IB subjects are supported?

Marksy supports all IB subjects including Mathematics, Sciences, Languages, Humanities, Arts, and more. We cover Internal Assessments, Extended Essays, and TOK assignments across all subject groups.

Grading & Features

How accurate is the AI grading?

Marksy's AI is trained on official IB assessment criteria and rubrics. While it provides consistent and detailed evaluations, we recommend educators review the feedback and adjust grades as needed based on their professional judgment.

Can I grade multiple submissions at once?

Yes! Teacher tier subscribers can use our bulk grading feature to upload and grade multiple student submissions simultaneously, saving hours of time while maintaining consistency.

What kind of feedback does Marksy provide?

Marksy provides criterion-by-criterion breakdowns with detailed feedback, justifications for each grade, and suggestions for improvement. The feedback follows official IB assessment guidelines.

Can I export grading results?

Yes, you can export grading results for record-keeping and sharing with students. Results are available in a format that's easy to integrate into your grading systems.

Account & Billing

What subscription plans are available?

Marksy offers different subscription tiers to suit various needs. Check our Pricing page for detailed information about available plans and features.

Can I change my subscription plan?

Yes, you can upgrade or downgrade your subscription plan at any time from your account settings. Changes take effect immediately.

How do I cancel my subscription?

You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

Is there a free trial?

Yes, we offer a free tier with limited features so you can try Marksy before committing to a paid plan. Check our Pricing page for details.

Technical Support

What should I do if a file won't upload?

Make sure your file is a PDF and under the size limit. If issues persist, try converting the file to PDF again or contact our support team at marksyib@gmail.com

How long does grading take?

Most individual assessments are graded within a few minutes. Bulk grading jobs may take longer depending on the number of submissions. You'll receive a notification when grading is complete.

Is my data secure?

Yes, we take data security seriously. All uploaded files are encrypted and stored securely. Files are automatically deleted after a set period for privacy. See our Privacy Policy for more details.

Can I use Marksy offline?

No, Marksy requires an internet connection as it uses cloud-based AI processing to provide accurate grading results.

Still need help?

Can't find what you're looking for? Our support team is here to help.

Contact Support